FREQUENTLY ASKED QUESTIONS

What varieties of rice do you do ?

~ Basmati Rice : 1121 basmati, sella basmati, pussa basmati, traditional basmati rice
~ Non Basmati : Parboiled rice, Broken rice,
~ Discuss with us for detailed specifications.

Price of Rice ?

~ The price of rice is always fluctuating.
~ Feel free to communicate with us for the best deal.

Mode of shipment ?

~ They are shipped in containers by sea.
~ We have experienced Freight Forwarders.
~ If you have your own, you can let us know.

What is the payment mode ?

~ We accept LC at sight from recognized banks.
~ Feel free to discuss.

What kind of food products do you export

~ We export Indian parboiled rice, basmati rice and non-basmati rice.
~ We have plans to expand into new product lines as per market demand.

What if there is any damage ?

~ We take care of the packing with utmost care and experience.
~ However if it happens, you are required to send us images of the damages within 48 hours of the delivery.
~ We will either refund or adjust the amount with your next order after mutual agreement.
~ Any damage claim after 48 hours of the delivery will not be entertained.
~ Any damage claim without images will not be entertained.

What is the return procedure ?

~ Since we prefer to prepare after the approval of the samples, there is no point to return a shipment unless if there is any manufacturing defects.
~ However if things are needed, you are required to communicate with us within 48 hours of the delivery.
~ Any return claim after 48 hours of the delivery will not be entertained.

Who will pay import duties and Clearing Charges ?

~ An importer is responsible for import duties and custom clearing charges if any.

How do We Ship ?

~ Based on your location, we select the cheap and best courier agents or Freight forwarders to deliver.
~ If you have your account with courier agents or freighters, you can also let us know to use them for dispatch.
~ We ship by air or sea depending on the volume and preferences of an importer.
~ Communicate with me for further assistance.

What is your mode of payment ?

~ For trade samples shipment, we prefer paypal, western union or money gram.
~ For Commercial shipments shipment, we prefer bank wire or TT or PayPal (charges applied).
~ For Bigger Import shipments, Sight LCs are also accepted.

How to order custom designs ?

~ Communicate with us with the clear specifications of the designs along with the dimensions.
~ We will discuss with the concerned artisans regarding the possibility and technical limitations of your designs.
~ A final report of the details and estimated price quote for samples will be submitted.
~ After the approval of the report and on realization of mutually agreed payment for samples and samples shipment, we will prepare samples and dispatch.
~ We will look forward to your final approval of the samples and final orders.

How to place a sample order ?

~ Email us the design codes or go to the shop page of the website.
~ For sample production of custom designs, communicate with us with detailed specifications.

Do I get the same designs as shown in the pictures of the website ?

~ Yes you will get the same designs as agreed.
~ For sample orders, if the same design is not available in case, we will communicate prior to any payment.
~ For quantity production orders either for custom designs or Emfex designs, you will definitely get the exact same designs and specifications as agreed in the invoice and website.
~ For quantity orders of assorted designs per section, you will get the same or similar types of assorted designs as per mutual understanding and communication.

What is the MOQ ?

~ MOQ is one piece for samples to review the quality.
~ Regular order starts from 50 Pieces Per Design or 50 pieces of assorted designs per section.

Is the website price final ?

~ The website prices are final for samples.
~ Once you will decide the quantity orders, we will offer you the best quotes depending on the # Quantity order per designs # Production cost to maintain the quality.

How do you prefer to execute an order ?

~ We would love to send paid samples.
~ For custom order, we would love to prepare designs as per your specifications and instructions.
~ Once the samples are approved, we would expect quantity orders of the same designs or assorted designs per sections.

Do you Manufacture Goods at your premises ?

~ We do not manufacture at our premises.
~ We deal with more than 1000s of sections from our main product lines of imitation jewelry, apparels and leather.
~ We have a panel of more than 100 expert and experienced artisans from all over India to produce the kind of items we are dealing with.

Do you speak other languages except English ?

~ We cordially welcome people from all languages.
~ You can change the language of the website as per your requirement. We have a translation widget at the top bar.
~ We respect all languages and translate to communicate if we do not know your mother tongue.

Who We are ?

~ We are an Exporter of Fashion Goods with 100% manufacturing supports and flexibility.
~ We prepare custom designs for fashion brands, wholesalers and importers.
~ We do wholesale and bulk exports only. We do not do retails to the end customers.
~ We also export all varieties of Indian rice from India.

Are you registered Exporter ?

~ EMFEX is a registered Exporter, recognized by the Directorate General of Foreign Trade, Government of India. since 2004.
~ EMFEX is a registered member of Export Promotion Council for Handicrafts, Government of India..
~ EMFEX is a registered member of Agricultural and Processed Food Export Development Authority, Government of India..

Do you sell within India ?

~ We do not sell within India.
~ Our main focus is international trade outside India.

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